We do not offer refunds, only exchange.

Our online exchange policy lasts 14 days. If 14 days have gone by since your online purchase, unfortunately we can’t offer you an exchange.

To be eligible for an exchange, your item must be unused and in the same condition that you received it, in its original packaging.

No exchanges for:
– Customized orders
– Accessories

To complete your exchange, we require a receipt or proof of purchase.

To return your product, you should mail your product to: The Key Design Boutique , Ras al Nabeh, Mohamad al Hout Road, Al zaim Bldg, Lebanon.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.